An introductory session on Freedom of Information in Ireland: what the Act covers, the purpose behind it, and how a typical FOI request is managed from receipt through to decision. Open to all.
This is an invitation-only gathering for Fellows of the Irish Computer Society. The ICS Fellows Guild brings together the Society’s most senior members for connection, conversation and shared leadership of […]
A full-day practitioner workshop for people already handling data subject access requests. Work live scenarios with peers and leave with an ADPO DSAR standard operating procedure, refusal and correspondence log templates, and guidance on AI-generated and vexatious requests.
Cost: €1,095 for non-members;
only €895 for members.
Data Protection Essentials Training equips professionals to handle personal data confidently and stay compliant with GDPR and the Irish Data Protection Act 2018. Covering data subject rights, DPIAs, breach management, and the role of the DPO, with real-world case studies throughout. €595 non-members, €495 members.
Traditional service management has focused heavily on processes, SLAs and operational metrics. However, organisations are increasingly recognising that meeting targets does not always equate to a positive customer or employee experience. The recently published ISO/IEC 20000-18 standard introduces guidance on Experience Management and how organisations can incorporate experience-focused thinking into their service management systems.
Join this webinar to explore the key principles of ISO/IEC 20000-18, understand the relationship between service performance and service experience, and learn practical approaches for measuring, managing and continually improving stakeholder experiences. The session will examine how Experience Management can complement existing ITSM practices and support the delivery of greater business value.
Who it’s forADPO Members and the public Agenda: All members of ADPO and the ICS Group are invited to join the AGM, 23rd November at 12noon. Topics for discussion, events, […]