‘Data protection training’? perhaps not the favourite three words that staff like to hear from their DPOs, yet it has to be done, and if it’s going to be done, it should be done well. Data protection training, like any training, doesn’t have to be dry, procedural, and pedantic. Let’s banish the word ‘boring’ and look at this differently. Data protection training can be lively, stimulating, surprising, and even entertaining.
The National Disability Authority (NDA) and the Irish Computer Society (ICS) have partnered to deliver a series of training webinars in the area of web accessibility. The series provides practical guidance on achieving compliance with the EU Web Accessibility Directive as well as wider Universal Design considerations.
The Department of Health is finalising a Digital Health & Social Care Strategic Framework. This will set the direction for and approach to digital enablement of the health system in Ireland over the next seven years. Amongst other things, this will inform government of the value that investment in digital health can bring. In parallel, the HSE is developing the Digital Health Strategic Implementation Plan that details the capabilities and programmes that will deliver on the ambition of the Strategic Framework to transform healthcare in Ireland.
The Centre for Excellence in Universal Design (CEUD), at the National Disability Authority (NDA) in partnership with AccessibleEU, the Irish Computer Society (ICS), and the Irish Accessibility Networking Group (IANG) is holding an event on Monday 9 December at 11:00-12:30 (GMT). This workshop is about helping you understand the European Accessibility Act (EAA), which is a set of rules that will make things […]
This course focuses on testing and remediating PDFs for accessibility. Participants will learn characteristics of accessible PDFs, utilize automated tools for accessibility checks, manually edit PDF tags, adapt scanned PDFs, and create accessible PDF forms. It targets content authors, designers, testers, and educators, and is designed for intermediate training levels.
In this webinar Damien McCallion, HSE Chief Technology and Transformation Officer & Deputy CEO will outline progress on the many aspects of a HSE wide EHR programme. The national EHR is a key deliverable in the Digital for Care implementation plan.
Description
Traditional service management has focused heavily on processes, SLAs and operational metrics. However, organisations are increasingly recognising that meeting targets does not always equate to a positive customer or employee experience. The recently published ISO/IEC 20000-18 standard introduces guidance on Experience Management and how organisations can incorporate experience-focused thinking into their service management systems.
Join this webinar to explore the key principles of ISO/IEC 20000-18, understand the relationship between service performance and service experience, and learn practical approaches for measuring, managing and continually improving stakeholder experiences. The session will examine how Experience Management can complement existing ITSM practices and support the delivery of greater business value.
