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DTSTART;TZID=Europe/Dublin:20261008T130000
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UID:11742-1791464400-1791468000@ics.actondev8.com
SUMMARY:HISI 2nd Thursday: To Be Confirmed
DESCRIPTION:
URL:https://ics.actondev8.com/event/hisi-2nd-thursday-to-be-confirmed-draft/
CATEGORIES:HISI
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DTSTART;TZID=Europe/Dublin:20261022T083000
DTEND;TZID=Europe/Dublin:20261022T093000
DTSTAMP:20261012T150957Z
CREATED:20261012T150401Z
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UID:12265-1792657800-1792661400@ics.actondev8.com
SUMMARY:itSMF 3rd Thursday: ISO/IEC 20000-18: Experience Management – From Service Performance to Service Experience
DESCRIPTION:Register here.\n\n\n\n\nTraditional service management has focused heavily on processes\, SLAs and operational metrics. However\, organisations are increasingly recognising that meeting targets does not always equate to a positive customer or employee experience. The recently published ISO/IEC 20000-18 standard introduces guidance on Experience Management and how organisations can incorporate experience-focused thinking into their service management systems.Join this webinar to explore the key principles of ISO/IEC 20000-18\, understand the relationship between service performance and service experience\, and learn practical approaches for measuring\, managing and continually improving stakeholder experiences. The session will examine how Experience Management can complement existing ITSM practices and support the delivery of greater business value. \n\n\n\nCosts: Free for members and free for non-members. \n\n\n\n\n\n\nRegister here.
URL:https://ics.actondev8.com/event/20261022/
CATEGORIES:ICS,itSMF,Webinar
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DTSTART;TZID=Europe/Dublin:20261112T130000
DTEND;TZID=Europe/Dublin:20261112T140000
DTSTAMP:20261029T125448Z
CREATED:20261029T103347Z
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UID:12310-1794488400-1794492000@ics.actondev8.com
SUMMARY:Digital For Care – 2026 Wrap-up
DESCRIPTION:A Digital for Care wrap up for 2026- showing the progress made throughout the year and looking forward to 2027. \n\n\n\n\n\nJoin us for an insightful end-of-year discussion exploring the progress made in 2026 to achieve the HSE’s Digital for Care vision.  Hear about the milestones already achieved across the Digital for Care transformation programmes and what lies ahead in 2027. \n\n\n\nGet a detailed insight into the Shared Care Record programme\, which now live across the country and helping to connect health services\, information and people\, helping to turn the Digital for Care ambition into real progress. \n\n\n\nOur expert panel will reflect on key developments across shared care records\, digital health infrastructure\, clinical engagement\, and the advancement of integrated\, patient-centred care. Attendees will gain valuable insights into how digital innovation is transforming healthcare delivery in Ireland\, improving information sharing\, enhancing clinical decision-making\, and supporting healthcare professionals across disciplines. \n\n\n\nHear from leaders driving national digital transformation as they discuss lessons learned\, programme successes\, emerging opportunities\, and the next steps towards a more connected health service through the One Health Record vision. \n\n\n\nWhether you are a healthcare professional\, digital health leader\, policymaker\, or technology enthusiast\, this session offers a unique opportunity to understand the progress made to date and contribute to the conversation shaping Ireland’s digital health future.
URL:https://ics.actondev8.com/event/digital-for-care-2026-wrap-up/
LOCATION:Online
CATEGORIES:HISI
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DTSTART;TZID=Europe/Dublin:20261123T120000
DTEND;TZID=Europe/Dublin:20261123T130000
DTSTAMP:20261102T111756Z
CREATED:20260725T121018Z
LAST-MODIFIED:20261102T111756Z
UID:11708-1795435200-1795438800@ics.actondev8.com
SUMMARY:ADPO AGM 2026
DESCRIPTION:Who it’s forADPO Members and the public \n\n\n\nAgenda: \n\n\n\nAll members of ADPO and the ICS Group are invited to join the AGM\, 23rd November at 12noon.   Topics for discussion\, events\, learning and network plans for the coming year.  Plus updates to the brand and membership.  We always welcome new members\, new committee executives and of course any ideas /questions for the AGM Agenda.
URL:https://ics.actondev8.com/event/adpo-2nd-tuesday-incident-breach-management-tbc/
CATEGORIES:ADPO,ICS
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